Subject to order volumes and stock availability, orders received Mon-Fri will normally be dispatched the following business day.
North Island town centers should receive delivery 1-2 days following dispatch, North Island Rural deliveries will be 1-2 days longer depending on your rural delivery driver.
South Island Town Centers should receive delivery the 2-3 days following dispatch and an addition 1-2 days will be required for South Island Rural Deliveries.
Please ensure your rural driver is aware of how you would like your parcels handled as many will just leave high-value items in your mailbox and this may not be appropriate in your situation.
Key Service takes no responsibility for the handling of your parcel once possession has been passed to your rural delivery driver.
All orders are shipped "Signature Required" and therefore will not be left at the addressed delivery location unless prior arrangements have been made between yourself and your local courier drivers.
If such arrangements have been made Key Service can take no responsibility for issues arising from such practices. Please be aware that if no one is available to sign for the delivery a card will be left advising delivery was attempted and requesting you call to advise a suitable time for redelivery or collection.
If you have not received your goods within 4-5 working days from the day of dispatch please contact us by email quoting your Order Number as a reference.
Key Service Customer Support.
Ph 09 916 0960
Fax 09 916 0970