This online store is made available to you under the following terms and conditions:
Key Service Ltd can be contacted through the means described on the Contact page.
We are very approachable people here at Key Service Ltd, if you have a problem, query or any other issue please let us know and we will do our best to get it resolved for you as quickly as possible.
Electronic payments through this site are highly secure. Your credit card details are encrypted, so they cannot be read even in the unlikely event of the purchase details being intercepted.
Prices for retail purchasers are inclusive of GST. If you are a wholesale purchaser using the Wholesale login, your prices will exclude GST.
Cancelling an Order
We process orders as quickly as we can, if you decide you would like to cancel please call us on 09 916 0960 so that we can intervene in the dispatch process and stop your order.
We want to make your shopping experience as safe, satisfying, convenient and as pleasurable as possible. We take your privacy very seriously. The information which we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties without your prior consent. You have certain rights to access information about yourself and if necessary to ask for it to be corrected.
Although all care is taken to give accurate information on this site, Features and Specifications can change without notice. All errors and omissions are accepted, Key Service will not be held accountable for such changes, errors or omissions. Images, Pictures and Diagrams are for illustration purposes only and should not be relied upon for accuracy. Please advise us if you notice an error, we appreciate the opportunity to correct them.
All products are supplied in good faith bearing the well-known quality of our branded products. Consumable items are warranted for manufacture defects only. Wear and Tear, Blunting or Breakages are not covered by warranty on such consumable items. Manufacturing defects (in the small cases that they occur) are normally apparent upon the first few uses.
All other products are complete with the warranty indicated in their description. All NZ laws and rights you have as a Consumer in New Zealand are strictly adhered to and none of the above is intended to mislead or contravene such rights.
If you have a faulty product (within the warranty period or not) simply return it to us with your details, a detailed fault description (and proof of purchase if it is within the warranty period) and we will get back to you with a solution to the problem in due course.
We are sure you will be happy with your purchase and the quality of the goods received, if however you do need to return something to us please keep it in the same condition you received it in (clean, unopened packaging etc) and contact us to discuss the matter, we will advise the best course of action given the particular circumstances of your query.